A support ticket arrives in your flow. Is it a bug, which team owns it, and how urgent is it? AI Decision answers all three in one call, with a probability for each. When the Classifier isn't confident enough, it sends the ticket to review.
Decision models return a typed answer and a probability instead of text. Your flow acts on confident answers and sends the rest to a person.
NEW · AI DECISION
What shipped
AI Decision node. Ask yes/no, choice, and score questions about any text or JSON. One call answers all of them and gives a probability for each answer.
Classifier with decision models. Describe your categories and pick a decision model. The Classifier returns the category and its confidence. You don't write a prompt.
New models. Decision models such as Jev from TypeSafe AI and Decisions from OpenAI are now available in Studio.
A decision model tells you how sure it is
Chat model | Decision model | |
|---|---|---|
Output | Text to parse | Typed answer |
Certainty | Unknown | A probability |
Set it up in Studio
Add AI Decision or a Classifier from the AI section.
Pick a decision model from OpenAI or TypeSafe.
Write your questions or categories.
For a Classifier, set a minimum confidence and connect the Uncertain path.
How two support tickets move through a flow
Ticket | What the AI decides | What happens next |
|---|---|---|
"Checkout is down. Every sale is blocked." | AI Decision. It's a bug, at 89%. The Payments team owns it. Urgency is high. | Your flow opens a high-priority bug for the Payments team. |
"I was charged twice and now I can't sign in." | Classifier. The model leans to Payments over Account, 61% to 39%. Its confidence is below your 80% minimum. | Uncertain path. A person reviews the ticket, so it doesn't reach the wrong team. |
What teams can automate
Team | What the flow decides | What the business gets |
|---|---|---|
Support | Bug, owning team, and urgency | Agents sort only the unclear tickets. The rest arrive prioritized. |
Sales | Lead fit, segment, and buying intent | Strong leads go to a rep right away. The rest go to nurture. |
Trust & safety | Policy violation and severity | The flow blocks clear violations. A moderator reviews borderline posts. |
Finance & ops | Approve, reject, or ask for details | Routine claims close on their own. A person handles the exceptions. |
AI agents | Which sub-flow handles the message | Messages reach the right agent. Unclear ones get a follow-up. |
